Refund and Returns Policy

Effective Date: 30 October 2026

1. Overview

Welcome to the official returns and refund policy for BASSIKE PTY LTD, operating the e-commerce website at www.bassikestore.com. We are an Australian minimalist clothing brand dedicated to crafting premium, timeless everyday basics that fit the rhythm of local daily life, with 130k+ satisfied clients across the country. This policy outlines all official terms governing product return, exchange, and reimbursement processes for all orders placed through our store, and it is designed to align fully with Australian Consumer Law obligations while upholding our core commitment to sustainable, low-waste operations that match our minimalist brand values.

We explicitly state at the outset that ‌no standalone “only-refund” requests that do not include the return of your purchased physical item will be approved under normal circumstances‌. This rule applies to all eligible non-faulty items, to uphold fairness for all our customers and support our zero unnecessary extras operational philosophy that minimises avoidable waste across our entire supply chain.

Our dedicated support team is always available to assist you with any policy-related inquiries, via the following official contact details:

• Company Name: BASSIKE PTY LTD
• Physical and Postal Address: Unit 14, 2 Daydream Street, Warriewood, NSW 2102, Australia
• Contact Email: reedz@bassikestore.com
• Contact Phone: +61 2 9998 7600

2. Eligibility Criteria for Returns

To submit a valid return request that meets our policy requirements, you must satisfy all the following standard eligibility terms within 30 calendar days from the date you receive your order:

1. The item you wish to return is in resalable, original condition: all original tags are fully attached, the product has not been washed, worn, altered or damaged, and it has no stains, odours or signs of regular use.
2. You provide the original order number, your purchase confirmation email, and a clear photo of the unused item when submitting your return request.
3. The item does not fall into our non-returnable category: final sale products, custom-embroidered items, and personal care accessories included in promotional bundles cannot be accepted for return for hygiene and inventory control reasons.
4. You have not previously submitted an unreasonable number of duplicate or excessive return requests for the same order or identical product type.

Our 96.7%+ customer satisfaction rate and 6+ years of industry experience are rooted in our fair, consistent processing of every legitimate return application. We never reject valid eligible requests without clear documented justification.

3. Explicit No Standalone Only-Refund Rule

We strictly prohibit all “only-refund” requests that do not involve returning the purchased physical product, unless the item you received is confirmed to have a manufacturing defect that makes it impossible to return safely, or the product is proven to have sustained irreversible damage during the delivery process that renders it unfit to be sent back to our warehouse.

Under no circumstances will we process a 100% full refund for customers who choose to keep their purchased item while requesting a reimbursement. This rule applies across all our 350+ total products, including all minimalist apparel lines and our durable Minimalist Canvas Bag collection. Any attempt to request a standalone only-refund without returning the item will be redirected to our standard exchange process, or a partial credit store note will be offered only as a last resort after our support team conducts a full documented review of your case.

This no standalone only-refund policy helps us keep our product pricing transparent and low, so every customer can access our soft, breathable everyday minimalist basics at consistent fair costs, rather than passing on the cost of unreturned kept items to our wider customer community.

4. Return Process and Accepted Reimbursement Forms

To start a valid return process, send a request email to reedz@bassikestore.com with your order number, product photos, and the reason for your return. Our support team will respond within 2 working days to send you a pre-paid domestic Australian return shipping label and clear return instructions. Once our warehouse team receives and verifies your returned item meets all eligibility criteria, you may choose one of the two following reimbursement options:

1. ‌Free Exchange‌: Swap your returned item for a different size, neutral colour variation or equivalent product of the same value from our current collection. This is our most popular return option, and our team will prioritise shipping your new replacement piece out within 1 working day of processing your returned stock.
2. ‌Full Store Credit Note‌: Receive a 100% credit note equal to the full original purchase price of your returned item, that never expires and can be redeemed against any product listed on www.bassikestore.com at any time.

Full cash refunds to your original payment method will only be approved in the extremely rare case where your delivered item is confirmed to have a severe unreported manufacturing fault that we cannot replace or exchange with a suitable matching product, and you have already returned the faulty item back to our Warriewood warehouse.

5. Post-Return Shipping Note

Once you send off your return parcel using our provided pre-paid label, please allow 5-7 full business days for the item to be delivered to our Sydney warehouse. You will receive an automatic confirmation email as soon as our team completes the inspection of your returned goods. If you have any questions about your return status at any point, you may call our support line on +61 2 9998 7600 during Australian business hours, and our team will provide you with a live update within minutes.

This policy does not limit any of your non-excludable consumer rights granted under the Australian Consumer Law, and all our terms operate in full alignment with national regulatory requirements.