BASSIKE

SHOP THE DEAL

Terms of Service

Effective Date: 30 October 2026

1. Introduction and Acceptance of Terms

Welcome to www.bassikestore.com, the official e-commerce platform operated by BASSIKE PTY LTD. We are an Australian-born and based minimalist clothing brand, built on the core philosophy of crafting premium wardrobe pieces that fit the rhythm of Australian daily life, designed around quiet, uncomplicated daily moments with zero unnecessary extras added to our products or operations.

These Terms of Service constitute a legally binding agreement between you, the website user and customer, and BASSIKE PTY LTD. By accessing, browsing, creating an account, placing an order, or using any functionality of our website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), and you fully agree to abide by every term, condition, and policy outlined in this document, along with our separately published Privacy Policy, Refund and Returns Policy, and Shipping Policy that are all hosted publicly on our website. If you do not agree with any part of these Terms of Service, you must cease all use of www.bassikestore.com immediately.

Our full official contact details for all TOS-related inquiries are as follows:

  • Registered Company Name: BASSIKE PTY LTD
  • Physical and Postal Registered Address: Unit 14, 2 Daydream Street, Warriewood, NSW 2102, Australia
  • Official Contact Email: reedz@bassikestore.com
  • Customer Support Phone Line: +61 2 9998 7600

2. Brand Overview and Permitted Use of the Website Content

As outlined in our public brand introduction, BASSIKE PTY LTD was founded to solve a widespread common frustration: too many wardrobes full of clothes that look good in photographs but are never worn. Every piece in our curated catalogue is intentionally designed to deliver timeless fits built for long-lasting daily wear, made with soft breathable fabrics for warm Australian coastal days, structured but relaxed silhouettes that suit office commutes, and neutral tones that seamlessly mix and match across every occasion to make your daily dressing routine far simpler. Our track record speaks for itself: we currently serve over 130,000 satisfied clients, offer more than 350 total products across our apparel and accessory ranges, hold over 6 years of industry experience, and maintain a 96.7%+ customer satisfaction rate across all orders.

All content hosted on www.bassikestore.com, including but not limited to product photographs, brand copy, design assets, logos, user interface layout, product descriptions, site code, and all written material published to the website, is the exclusive intellectual property of BASSIKE PTY LTD, and is protected under Australian copyright law and international intellectual property treaties. You are granted a limited, non-exclusive, non-transferable license to access and use the website solely for your personal, non-commercial shopping and browsing use. You may not reproduce, duplicate, copy, distribute, modify, republish, upload, post, transmit, or exploit any portion of our website content for any commercial or non-personal purpose without first obtaining explicit written approval directly from our registered office in Warriewood.

Unauthorised scraping of our site product data, unapproved use of our brand assets for third-party resale listings, or any activity that attempts to replicate our e-commerce platform without permission will be treated as a breach of these Terms of Service, and we reserve all rights to pursue full legal remedies permitted under Australian law for such violations.

3. User Account Responsibilities

When you create a user account on our website, you agree to provide accurate, current, and complete identity, contact, and delivery information for all fields required during the account registration process. You accept full and exclusive responsibility for safeguarding the security of your account login credentials, including your account password, and all activities that are conducted under your account profile.

You must notify our support team immediately via reedz@bassikestore.com if you discover any unauthorised access to your account, unauthorised order placements made under your profile, or any other security breach related to your account details. BASSIKE PTY LTD will not be held liable for any loss or damage that arises from your failure to protect your account login information, or from your decision to share your account access details with a third party. We reserve the full right to suspend, restrict, or permanently terminate your user account at our sole discretion at any time, without prior notice, if we identify account activity that violates these Terms of Service, constitutes suspected fraud, or creates risk to the security of our platform, our operations, or other registered customers.

You may only hold one active user account per individual customer. Creation of duplicate or fake accounts to bypass purchase limits, exploit promotional discount codes, or submit fraudulent return or refund requests is strictly prohibited, and all related accounts will be immediately terminated once identified.

4. Order Placement, Pricing and Payment Terms

When you submit an order through our checkout process, you are placing a formal binding offer to purchase your selected products from BASSIKE PTY LTD. We reserve the right to accept or decline your order for any legitimate reason, including but not limited to cases where the listed product pricing on our website contains an obvious accidental error, the product you have ordered is listed as out of stock, our fraud prevention system flags the order as high-risk, or we identify that you have previously violated any clause in these Terms of Service.

All product pricing displayed on www.bassikestore.com is listed in Australian Dollars (AUD), and includes all applicable Australian Goods and Services Tax (GST) unless explicitly marked otherwise. We take every reasonable step to ensure that all product details, pricing information, and stock availability data listed on our website is completely accurate, but occasional human or technical errors may appear from time to time. If we confirm that the price of a product you have ordered was listed at an incorrect below-market rate due to a site error, we will contact you within 3 business days of your order placement to inform you of the pricing discrepancy, and offer you the option to confirm your order at the corrected accurate price, or cancel your order for a full 100% refund to your original payment method. We are not obligated to honour incorrect error pricing published on the site, even if you have already received an order confirmation email referencing that incorrect price.

All payments for your order must be completed through our accredited, PCI DSS compliant third-party payment processing gateways. By submitting your payment details at checkout, you confirm that you are the authorised holder of the payment card, digital wallet, or other payment method being used to complete your purchase. We reserve the right to conduct additional identity verification checks for high-value orders to prevent fraudulent unauthorised payment use, before we proceed to dispatch your purchased items. Any transaction that is later identified as a fraudulent unauthorised chargeback claim submitted without legitimate legal justification will result in immediate permanent termination of your user account, and we reserve the right to share relevant details of fraudulent activity with Australian financial regulatory bodies and law enforcement agencies.

5. User Conduct and Prohibited Activities

When you access www.bassikestore.com, you agree that you will not:

  • Use the website for any unlawful purpose, or in any way that violates any applicable local, state, national Australian, or international law or regulation
  • Attempt to gain unauthorised access to any part of our website, the server infrastructure that hosts our platform, or any other user accounts stored on our systems
  • Send any unsolicited commercial communications, spam messages, or malicious code to our website, our support team, or to other registered users of our platform
  • Harass, abuse, threaten, or harm any of our staff members, customer support representatives, or other users of our e-commerce store
  • Reproduce, duplicate, or replicate any part of our brand design, product photos, or original content for use on third-party resale platforms, social media accounts, or competing retail websites without our explicit written consent
  • Use automated bots, scrapers, crawlers, or other mass data collection tools to access, extract, or download data from our website without prior formal approval
  • Submit any deliberately false, misleading, or exaggerated product review, testimonial, or feedback to our site, including posts that contain hate speech, offensive content, or material that infringes on the intellectual property rights of a third party
  • Resell or redistribute any of our purchased BASSIKE products on third-party platforms without entering an official authorised reseller agreement directly with our company

Any violation of these permitted use rules will result in immediate temporary or permanent restriction of your access to our website, and we hold full discretion over the actions we take to address breaches of these terms.

6. User Generated Content Submissions

Any user submitted content that you share with BASSIKE PTY LTD, including but not limited to product testimonials, customer photos, review submissions, social media tags, feedback messages, or survey responses sent to us via email or through our website submission forms, is considered non-confidential and non-proprietary. By submitting such content to us, you grant BASSIKE PTY LTD a perpetual, royalty-free, worldwide, fully transferable license to use, reproduce, modify, adapt, publish, distribute, and display that content across any of our brand marketing channels, including our website, social media pages, in-store displays, and promotional materials, for any commercial or non-commercial operational purpose.

You confirm and warrant that you hold all full legal rights to any user generated content you submit to our brand, and that our use of that content as outlined in these terms will not infringe on the rights of any third party. BASSIKE PTY LTD is under no legal obligation to publish or display any user submitted content you send us, and we reserve the full right to edit, remove, or delete any user submitted content at our sole discretion if we deem it inappropriate, offensive, or out of alignment with our minimalist brand values. Our public testimonials section on the website features real feedback from our community of 130,000+ satisfied clients, and we never alter or misrepresent customer reviews that are posted with full consent.

7. Limitation of Liability

To the fullest extent permitted under Australian Consumer Law, BASSIKE PTY LTD shall not be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your use of www.bassikestore.com, including but not limited to lost profits, lost revenue, lost business opportunities, or data loss, even if we have been advised of the possibility of such damages occurring in advance.

Our total maximum aggregate liability to you for any and all claims arising out of your use of our website, your placed orders, or these Terms of Service is limited to the total actual dollar amount you paid to BASSIKE PTY LTD for the specific order or service that gives rise to your submitted claim. Nothing in this clause is intended to remove or restrict any of your non-excludable consumer rights granted under the Australian Consumer Law, including guarantees that our products are of acceptable quality, fit for their disclosed purpose, and match the product descriptions published on our website.

We do not warrant that our website will be completely uninterrupted, error-free, or 100% free of digital viruses or other harmful components at all times. We will take all reasonable operational steps to maintain 99.9%+ platform uptime, but we may conduct periodic scheduled website maintenance that temporarily restricts full access to the site, with advance notice published on our homepage wherever practicable.

8. Policy Updates and Amendments

We reserve the right to update, modify, or amend the terms outlined in this document at any time at our sole discretion. When we make material changes to these Terms of Service, we will post the revised updated version directly on www.bassikestore.com, with the new revised effective date clearly displayed at the top of the page, and we will notify all registered account holders of the changes via email to their nominated contact address. Your continued use of our website after the updated effective date comes into effect will be treated as your full acceptance of all revised and amended terms laid out in the updated document.

9. Governing Law and Dispute Resolution

These Terms of Service are governed by, and interpreted in full accordance with, the laws of the State of New South Wales, Australia, without regard to any conflict of law principles. Any dispute, claim, or disagreement that arises out of or relates to these Terms of Service, your use of our website, or your placed order with BASSIKE PTY LTD will first be addressed through good faith direct negotiation between you and our customer support and operations team. If the dispute cannot be resolved amicably within 30 days of us receiving your formal written dispute notice, the matter will be referred to non-binding mediation conducted in Warriewood, NSW, before any formal legal proceedings are initiated in the relevant courts of New South Wales.

10. Final Contact Information

If you have any questions, concerns, or formal requests related to any clause within these Terms of Service, you may reach our dedicated operations team at any time via the following official channels:

  • Email: reedz@bassikestore.com
  • Postal Address: Terms of Service Inquiries, BASSIKE PTY LTD, Unit 14, 2 Daydream Street, Warriewood, NSW 2102, Australia
  • Support Phone Line: +61 2 9998 7600

We will respond to all formal terms of service inquiries within 3 full business days, and work with you to clarify any ambiguous wording or resolve any related questions you may have about our platform rules.