Shipping Policy

Effective Date: 30 October 2026

1. Introduction

BASSIKE PTY LTD operates the official e-commerce website www.bassikestore.com, an Australian minimalist clothing brand dedicated to crafting premium, timeless everyday basics tailored to fit the natural rhythm of local daily life. This Shipping Policy outlines all official terms, delivery timelines, service options and liability guidelines that apply to every order placed through our platform, designed to keep our low-waste, no-unnecessary-extras brand philosophy consistent across every step of your post-purchase journey. Our 6+ years of industry experience and 96.7%+ customer satisfaction rate are built on transparent, reliable delivery services that over 130,000 satisfied clients have trusted to receive their curated minimalist wardrobe pieces across Australia.

If you have any questions, requests or concerns related to your shipment at any point, you may reach our dedicated logistics support team via the following official contact details:

Company Name: BASSIKE PTY LTD
Physical and Postal Address: Unit 14, 2 Daydream Street, Warriewood, NSW 2102, Australia
Contact Email: reedz@bassikestore.com
Contact Phone: +61 2 9998 7600

2. Shipping Regions and Service Options

We currently offer two distinct shipping tiers for all valid orders placed on our site, covering all domestic Australian locations:

‌Standard Free Shipping‌: All domestic orders over AUD 99 qualify for completely free standard delivery. For orders under the AUD 99 threshold, a flat AUD 9.95 standard shipping fee will be applied at checkout. Standard shipping is processed via our partnered national courier network, with estimated delivery windows of 3 to 7 business days, not including public holidays and weekends.
‌Express Courier Shipping‌: Customers who need their order delivered faster may select our express shipping option at checkout for a flat AUD 14.95 fee. All express orders placed before 2PM AEST on a business day are dispatched the same day, with a guaranteed 1 to 3 business day delivery window for all major Australian metro locations.

Every order, no matter the shipping tier selected, is packed in our 100% recyclable minimalist packaging to cut down on unnecessary waste, and paired with our signature brand design that aligns with our no-fuss, timeless brand aesthetic. We cover all 350+ of our total product range under these shipping terms, from our soft breathable everyday apparel pieces to our clean, durable Minimalist Canvas Bags, with no hidden additional packing or handling fees added to your final cart total.

3. Order Processing and Dispatch Timelines

All new orders are verified and processed at our Warriewood, NSW warehouse within 24 hours of successful payment confirmation, during our standard Monday to Friday business operating hours. We perform a second quality check on every single item before packing, to make sure your selected neutral-toned, easy-match minimalist pieces are free of defects and ready to integrate seamlessly into your daily wardrobe.

Orders placed after 2PM AEST on Fridays, on weekends, or during national Australian public holidays will be processed and dispatched on the next following standard business day. You will receive an automatic dispatch confirmation email as soon as your parcel leaves our facility, complete with a live tracking link that you can use to monitor the full progress of your shipment in real time, all the way to your nominated delivery address.

For customers who add special delivery notes at checkout, our team will share those notes directly with our courier partners, to help arrange the most suitable drop-off option that fits your schedule – whether you need your parcel left at your front porch, handed to a neighbour, or redirected to a local safe pickup point near your home.

4. Delivery Exceptions and Support Processes

While our delivery success rate sits above 99.2% across all orders, rare unforeseen disruptions may occasionally impact standard delivery timelines, including extreme local weather events, unexpected courier network delays, or temporary regional public service interruptions. If your tracking status marks your parcel as delivered but you have not received your items, you must reach out to our support team within 7 calendar days of the marked delivery date, and we will launch a formal trace request with our courier partner immediately.

For parcels confirmed to be lost in transit, we will offer you the choice between a free replacement shipment of your full order, or a full store credit note equal to the total value of your lost items. This policy aligns fully with Australian Consumer Law requirements, and we will never force customers to bear the cost of shipments that do not reach their intended destination. We do not offer standalone only-refund requests for lost parcels until the formal courier investigation process is fully completed, to ensure full transparency for all parties.

If you receive a parcel with visible outer damage on arrival, please take clear photos of the unopened packaging before you open it, and share those images with our team via reedz@bassikestore.com within 48 hours. Our team will arrange a free replacement or appropriate resolution for any items that sustained damage during transit, no additional cost to you.

5. Delivery Liability Clarification

Once the courier service confirms successful delivery of your parcel to the exact shipping address you provided at checkout, we no longer hold liability for lost, stolen or misplaced items at that location. If you have a history of frequent missing parcels at your residential address, we strongly recommend selecting a local pickup point as your delivery address at checkout, to ensure your order arrives safely.

We reserve the right to adjust our shipping fees or service coverage terms for new product launches in the future, and all updated policy details will be posted publicly on www.bassikestore.com with a clear updated effective date displayed at the top of the policy page.